After reviewing and all documents, the provisions of the SOP standards. UHM Group will rely on the initial set of standards to adjust and improve in accordance with the specific requirements of the Project industry.
- The standard set of general hotel management
According to the Vietnam Tourism Occupation Standard (VTOS) - the Hospitality Management profession covers the main duties of a hotel manager from small to moderate level and focuses on capacity development (skills, knowledge and attitude/behavior) to be able to run the hotel effectively and professionally.
- Standards of the Lobby Management Department
The Vietnam Tourism Professionals Standard (VTOS) - The receptionist profession consists of internal work receptionist from receptionist to receptionist. VTOS Occupational Standards. The reception also includes local hotel business operations.
- Management standard of the room chamber
Room is the main product of the hotel, not beautiful, not luxurious, not clean will mean poor product quality.
A Housekeeping manager not only monitors the housekeeper in performing the task but also learns about any complaints that the customer makes and takes remedies.
- Developing F&B department standards
In order to properly implement the role of F & amp; B in hotels, UHM GROUP consults and develops a set of professional F & amp; B standards to be applied in high-class international hotels.
- Standard of Restaurant Department
Every restaurant and hotel has certain kitchen standards of style as well such as the structure and regulations of the Kitchen department management. So Hotels need these standards for the kitchen department to operate and evaluate the quality of each dish and ingredient tablets in the kitchen.
- Department standard Entertainment - Entertainment department
Entertainment - Entertainment Services including services: Spa, Gym, Bar, ... is one of the additional services that many hotels and resorts currently exploit - meeting the needs of comprehensive experience. guests, help confirm the quality of the star service, bring satisfaction to guests and bring significant revenue to the hotel.
- Marketing and Sales department standard set
UHM Group organizes, builds departments and provides highly qualified personnel, sets standards to evaluate the effectiveness of business and marketing campaigns.
- Standard set of Administration - Human Resources Department
An extremely important set of policies, regulations and personnel criteria. It is a policy that affects each individual in the business, directly affecting the rights and responsibilities of each person, so it should be carefully considered before making.
- Security - Technical department standards
Hotel security business is designed in harmony with current international standards, adapted to the specific requirements of Vietnam's tourism industry and can be flexibly applied to different types of hotels. Different accommodation facilities.
- Standard sets of other parts
In addition to the above standards, for the hotel, there are many other parts to ensure the system is operated smoothly and methodically according to the process.
