After the process of construction, consulting, implementation planning, the project is at the stage of trial operation. The important thing now is to ensure all parts, resources inside and outside coordinate smoothly to help the project operate the first phase smoothly and professionally.
In particular, there are the following contents of work:
- Identify daily tasks
- Schedule regular checking activities of the day.
- Make a checklist.
- Presence at the hotel.
- Monitor and manage activities.
- Encouraging and supporting employees.
- Awareness of common work
- Track and promptly resolve complaints from guests and staff.
- Solving the work of the day.
- Note the events of the day.
- Evaluation and processing of customer polls.
- Execute authorization
- Boldly assign temporary responsibilities and authorizations to promote the capacity of employees.
- Specify content and conditions of authorization.
- Determining term and reason of authorization
- Ensuring the role of the leader
- Demonstrate a sense of responsibility and wholeheartedly for the job.
- Always an example for employees.
- Acting as an observer.
After this process, the project may enter the Operation Management or Handover stage.
