Room is the main product of the hotel, not beautiful, not luxurious, not clean means poor product quality. When designing construction, the investor always tries to create beautiful and luxurious rooms. But when operating the hotel, the department that keeps the clean, beautiful rooms is the Housekeeping staff.
Parts in Housekeeping
Room Attendant: The main task is to clean the living room, check and contact the maintenance of room equipment, complete the facilities (Amenities) for the living room.
Laundry Department (including Laundry and Uniform): responsible for collecting guest laundry (upon request), operating laundry processes for customers, fabrics from other parts of the guest hotel and staff uniforms.
Department of floor / public area (Public Area Attendant): has the role of ensuring sanitation of public areas, corridors, lobbies ... and the internal areas of the staff in the hotel.
Office (Housekeeping Officer): including Order Taker employees, Clerk... who are in charge of administrative work, documents of Housekeeping department.
- Monitoring standards and procedures for bedroom cleaning
- Supervise standards and procedures for cleaning public areas
- Supervision of garden landscape care
- Monitor chamber condition
- Arranging equipment
- Supervision of laundry service
- Supervise lost property of guests
- Supervise goods and properties of Room Division
- Supervise the Chamber staff
- Monitoring revenue and expenditure of the Chamber department
- Deal with customer complaints
- Control standard served at the Chamber department
- Run the daily work at the Chamber
- Coordinate the Chamber activities with related departments
