Based on the evaluation standards of the International Lobby, UHM Group rebuilt the standards according to the capacity suitable to each project, ensuring the efficiency and management model of the Enterprise.
For the front desk, the hotel is the face of the hotel and provides services for guests including welcome, pick-up, check-in and check-in to take care of guests' needs. length of stay at the hotel. The front desk provides a wide range of services such as reservation, reception, information exchange, financial transactions, concierge services, luggage service and contact points for guests. Other, especially department room, restaurant and security
The Vietnam Tourism Professionals Standard (VTOS) - the Receptionist career - covers front desk staff from the front desk staff to the front desk manager. The VTOS Standards of the Reception profession also includes the profession in the local hotel business.
- Professional supervision of hotel room reservations
- Professional supervision of hotel room registration
- Professional supervision of customers during their stay at the hotel
- Monitoring switchboard operations
- Supervise the reception assistance operation
- Monitoring customer relationship operations
- Information technology monitoring at Lobby
- Supervise sales operations at Lobby
- Develop a procurement plan, monitor goods and assets at the Lobby section
- Supervision of Lobby staff
- Supervise the income and expenses of the Lobby
- Address customer complaints at the Lobby
