The work of developing job descriptions and staff standards includes:
- Analyze the work to be done of the Resort, make a table of work for each department
- Develop managerial title of the Resort
- Allocating the work of a title to perform
- Evaluate the results applied in practice to complete the standards of employees through job assignment by title.
The standards of work
- Define the information in the job description table.
- Job Title
- Report to and supervise whom
- Summary of work purpose
- List of main tasks
- List of irregular missions
- Requirements, attitude, presentation skills and satisfaction when serving guests
- Who is in direct charge
- Recruitment standards
- Responsibility
- Job description sheet
- Standards
- Identify the employees responsible for the work they have done
- Evaluate work capacity at least once in a year
- Training new employees
- Make a job description.
Meet with all employees in a certain team and ask them to outline the items that the work needs
- Record according to the short chart
- Add items that are deemed necessary with their agreement
- Combining ideas from both sides
- Determining priorities in logical chains
- Use the job description sheet
- Save a copy and everyone's records but make sure the staff and the department supervisor have a copy
- Ask staff to sign for receipt.
- Job description table
- Room service staff
- Receptionists
- Catering
- Security / protection
- Resort management
- All positions.
